Effective Date: January 1, 2025
At Caring Hearts Medical Clinic, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you engage with our SMS texting services.
- Information We Collect
We may collect the following types of information when you sign up for our SMS texting services:● Personal Information: Your name, phone number, and any other information you voluntarily provide to us during your interaction with our services.● Appointment Information: Details about your appointments, including dates, times, and treatment preferences.● Health Information: Only to the extent necessary to assist with appointment reminders and related communications. SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third party and affiliate company for marketing purposes.
2A. How We Use Your Information
Your personal information may be used for the following purposes: ● Appointment Reminders: To send reminders for upcoming appointments, follow-up visits, and other important treatment-related communications Patient Care Updates: To provide information related to your referrals and other essential care details.
2B. SMS Terms and Conditions
Below, you will find important details about our SMS consent process,
message frequency, potential fees, and opt-in/opt-out procedures:
a. SMS For Consent Communication: The Phone Numbers obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
b. Types of SMS Communications: If you have consented to receive text messages from Caring Hearts Medical Clinic, you may receive conversation (external) messages related to the following:
– Notification and confirmation of upcoming appointments
– Notification of referrals Post visit messaging to provide details of referrals – To Specialty Providers -For Imaging and Laboratory Services
- Message Frequency: Message frequency may vary depending on the type of communication.
d. Potential Fees for SMS Messaging: Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
e. Opt-In
You may opt-in to receive SMS messages from Caring Hearts Medical Clinic in the following way: by verbally asking
f. Opt-Out
You can opt out of receiving SMS messages from Caring Hearts Medical Clinic at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list. by emailing MedicalRecords@chchc.org. Once opted out you will receive no further SMS communication. You can opt back in at any time by replying “START”.
g. Help: If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us by calling us at (619) 479-6767
h. Standard Messaging Disclosures: Message and data rates may apply.
You can opt-out at any time by texting “STOP.” For assistance, text “HELP” or visit our Privacy Policy and Terms and Conditions pages. Message frequency may vary
- Data Protection
We implement appropriate technical and organizational measures to safeguard your personal information from unauthorized access, alteration, or disclosure. All SMS communication is handled with the utmost care to ensure your privacy.
- Third-Party Service Providers
We may use third-party service providers to send SMS messages. These providers may have access to your personal information solely to provide the SMS service on our behalf. They are obligated to protect your privacy and are prohibited from using your information for other purposes.
- No Sharing of Personal Information:
We do not sell, rent, or share your personal information with third parties, except where necessary for the functioning of our SMS texting service, or as required by law.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make significant changes, we will notify you via SMS or other communication channels. Please review this policy periodically for any updates.